Have you encountered a network connectivity issue where your laptop or PC is connected to Wi-Fi but it does not work on your Windows 10? A lot of users have reported this problem. This is perhaps, the most inconvenient and frustrating issue that Windows 10 users face. However, you do not need to worry at all! We have some quick, easy and effective solutions you can use to solve this problem.
However, before we proceed with the solutions, please ensure that your circumstance or problematic situation is similar to what is shown and written below.
- You can see your Wi-Fi network is available and listed in your in Network & Internet window.
- You have “Limited” access to your network connection.
- You see a message similar to the one shown in the picture when you open your internet browser and try to access the internet.
Now, If the devices connected to your Wi-Fi, such as phones, tabs or other PC’s also have the same connectivity problem then the issue might be with your network hardware or network ISP.
However, if other devices work fine then you can proceed with trying the following methods to fix the issue.
Method 1: Restarting all hardware devices
- First, restart your network modem, and router. You can do this by unplugging them, and/or removing (if any) batteries.
- Next, wait for at least 30 seconds after the modem completely shuts down and then power it on.
- Wait for at least 60 seconds, then plug in your router and switch it on.
Check if your problem has been resolved.
Method 2: Restarting Laptop or PC
- Press start button and open Menu. Then choose Restart option.
- When you computer starts, open Start Menu, then go to settings, Network & Internet and then finally click on Wi-Fi in the left pane. Proceed by clicking on your network connection then connect to it.
If the problem has not been resolved you may ask or contact your ISP, or router manufacturer for queries and complains.
Method 3: Erasing temporary files
- Press both your Windows and X keys together and then select File Explorer from the context menu.
- In the address bar, in file explorer window, type “C:\Windows\temp” and then press the small arrow on the right.
- Next, click on Continue button to grant permission.
- This folder may contain a lot files so press A key and Ctrl key together to select all and then delete them collectively.
- Connect back to your network and check if the problem is resolved.
Method 4: Re-setting DNS Server Address
- On the bottom of your screen and on the Wi-Fi icon, perform a right click and select Open Network and Sharing Centre.
- Then, under Control Panel Home, click on Change adapter settings.
- Next, right click on your Wi-Fi adapter and proceed by selecting Properties from the pop-up menu.
- Then click on Internet Protocol Version 4 (TCP/IPv4) from the list, and then click on the Properties button below.
- Ensure that the box is checked for Obtain an IP address automatically.
- If your problem has not been resolved by following the above steps then proceed by selecting the option of Use the following DNS server address. Next, fill in the address spaces with the digits shown in the image below.
Proceed by clicking on OK button to save the relevant changes.
Method 5: Using Command Prompt
- Press both your Windows and X keys together and select Command Prompt (Admin) from the context menu.
Next click on Yes button to grant permission.
- When Command Prompt opens, write the following commands while ensuring no errors, or typos have been made. After typing each command line, press Enter.
netsh int ip reset c:\resetlog.txt
netsh winsock reset.
Proceed by restarting your computer so that the changes you have made can be implemented.
- On the bottom of your screen, right click on your Wi-Fi icon and select Open network and Sharing Center.
- Then under Control Panel Home, click on Change Adapter settings.
- Next right click on your Wi-Fi adapter and select Disable and then after a few seconds, repeat this process and select Enable.
Method 6: Updating your driver
If none of the methods have worked for you and you are still facing this connectivity issue, then you can try updating your device network driver. To do this, simply follow the steps given below.
- Press both your Windows and X keys together and select Device manager from the context menu.
- Next, search for Network Adapters and then double click on it to expand it. Under it, perform a right click on your wireless network adapter driver and select Update driver from the context menu.
- When asked, how do you want to search for drivers, click on the option that says, “Search automatically for updated driver software”.
- However, if you see a message that reads “The best drivers for your devices are already installed” then that means Microsoft was unable to find the update for you and you can try and download the update manually.
Method 7: Deleting McAfee
If you have McAfee antivirus program then try uninstalling it and see if the connectivity issue is resolved. A lot of users have reported that this has worked for them although the exact reason why is unknown. You can also try updating McAfee program instead of uninstalling and downloading another program. Check to see if this has helped you with your network problem.