The keyboard you use with your Microsoft Surface tablet might have some problems at times as many users have reported; it might stop working or some keys should stop responding. Whatever the problem is it can be solved applying one or more of the four given methods below quickly and without difficulty.
Method 1: Restart the Computer and Keyboard
Turning the device off and then on works like a chime sometimes and there is no need to go any further. If your Surface keyboard stops working or has any other problem, try disconnecting it from your laptop. Reboot your PC and then connect the keyboard again. See if it works.
Method 2: Completely Shut Down Your PC
Performing a two button shutdown i.e. completely shutting down your Surface PC might help the keyboard problem. In Surface tablets that are not Surface Pro or Surface Book, you will need to perform a forced shutdown as a two button shutdown cannot be performed in them. Follow these steps to perform a complete shutdown:
- Press your computer’s power button for 30 seconds or so and then release.
- Next, press the power and volume up buttons together for almost 15 seconds (keep holding even when the Surface logo appears) and then release.
- Give around ten seconds before doing anything.
- Power on the system now and see if the keyboard has started working.
In order to force a shutdown on your Surface device that is not a Surface Pro or Surface Book, press the power button for around ten seconds to shut the system down and then start again to see if the keyboard is working.
Method 3: Check for Problems with Driver
Incompatible or outdated drivers can be problematic and make the devices not work properly. To be sure about it, check if it is the keyboard driver with the problem and then delete the current one. Download new driver from the keyboard manufacturer’s website and follow the instructions that come along to install the driver successfully. Doing this should make your Microsoft Surface keyboard work again.
Method 4: Completely Reset your Device
Performing a complete reset on your Microsoft laptop can fix not only the keyboard problem but any other problems you have in your Surface. Reset doing the following:
- Access Surface’s settings from the Start Menu.
- Open Update and Security option and then select Recovery from the menu.
- Reset this PC will be shown on screen. Under that, click the button Get Started.
- You will be asked to either keep your data or remove everything before the reset begins. Doing the former is recommended but if doing so does not solve your problem, do the latter, removing all your files in order to make the keyboard work.
- You will be given instructions on how to finish the reset, do it and check to see if the keyboard has finally started working normally.
We hope you found the solutions helpful. If none of the above methods work out or help you in making your Surface keyboard work, the problem might be with the hardware. Consider contacting Microsoft’s customer service to get more help.