If you use devices having Android 4.0 or later versions, and you are having problems transferring data from and to your devices, then it is most likely being caused by failure to install the Media Transfer Protocol (MTP). This glitch can take many forms such as USB device not recognised, USB driver failed to install or MTP USB Device driver failed, and may even affect users of Windows 10 but with a little difference in interface. This article will help you deal with these problems.
There are a number of reasons that may cause this problem, for example not enabling USB debugging on the device, Antivirus or firewalls on the device affecting the function of the driver and faulty registry settings among other things. You can use following methods to solve these problems.
Solution One: Rule out the Hardware problem
Before we dive into how to overcome this problem, you need to check for any hardware related malfunctions. Connect your mobile phone to another USB port to check whether you obtain similar results. You can also attempt to connect via both the rear and front connector. If the problem persists, try to connect the USB port to other devices to see where the fault lies.
Note: You are required to have a functioning Samsung Kies on your computer. Before you proceed, try to reinstall Samsung Kies.
If the problem is not with your hardware or with Samsung Kies, make sure that you have enabled the debugging feature in the settings tab in your Android device.
Here is how to do it:
- Enable USB debugging from Menu> Settings > Applications > Make sure the USB debugging option is off.
- Go back to settings > Wireless and network > USB Settings. Make sure Samsung Kies is on.
- Plug the USB cable in. Power off your device, and then power it back on again.
If you still cannot solve the problem try these suggestions.
Solution Two: Reinstall driver in Device Manager
- Go to Device Manager
- Expand Universal Serial Bus controllers, then locate Samsung Mobile USB Composite Device. The name of the device depends on the device you are using. A yellow exclamation mark in front before it indicates that something is wrong with this device’s driver.[Note: If you cannot find it under the category Universal Serial Bus controllers, try to look for it under Other Devices.]
- Right click the Samsung device and choose Uninstall.
- Please confirm by ticking the box, Delete the driver software for this device, and then choose OK.
If you have more than one device drivers facing this issue, repeat steps on each device individually until you have uninstalled it completely.
Reboot your computer after you uninstall the device driver or drivers. After the computer restarts Windows Update will search for the appropriate driver for your Samsung device.
Solution Three: Run command
- Click Start button, then type cmd.exe in the search box. Right click the option cmd and choose Run as administrator.Click Yes at the prompted window.
- In Command Prompt window, please type in the following command:
Net localgroup Administrators local service/add. Then hit Enter.
Exit the Run window and check to see if the problem is solved.
Solution Four: Repair Registry Settings
Warning: Using Registry Editor incorrectly can cause serious, system-wide, unrecoverable damage to your computer. So before you proceed, please make sure that you back up your Registry files first and know how to restore them in case anything happens.
- Click Start, in the search box, type in regedit and press Enter.
- Click Yes at the prompted window.
- Follow the path: HKEY_LOCAL_MACHIEN/SYSTEM/CurrentControlSet/Control/Class.
- Press Crtl+F. Type in Portable Devices and press enter.
- On the right hand pane, you will be able to see the (Default) value Portable Devices on the string.
- If you see UpperFilters here, please right click it to delete
- If such an option is not available then you need to try other methods.Exit Registry Editor and Reboot your computer right away.
Solution Five: Install MTP Porting Kit
- Download MTP Porting Kit from Microsoft’s official website. Then double click on it to install the set up file.
- After installation, restart your computer.
- Reconnect the Android Device to the computer via the USB Cable again to see if you are still facing the problem.
If you already have the MTP Porting Kit, you may need to update it to the latest version to get the best results.